ReluxTrans (hereinafter referred to as “ReluxTrans”) enables its Users to book travel services over its online platform, through the association with other online platforms, as well as through the applications for mobile devices (“Apps”, all products together, “ReluxTrans Tools”). The service of ReluxTrans is made up only by the arrangement of an entitlement to carriage for a User over a transportation service provider (“TSP”) as an intermediate, and not in the provision of the travel service itself.
These Terms and Conditions (hereinafter referred to as “Terms”) are part of every agreement between Users with the arrangement of a travel service by ReluxTrans. They also describe in detail the travel services which are offered through the direct entitlement created by ReluxTrans between the User and the TSP.
Deviations from the User Terms, even in the case of letters of confirmation and unreserved services, are hereby rejected. Only if the management of ReluxTrans has expressly agreed in writing, does this not apply.
ReluxTrans provides the travel services presented by the ReluxTrans Tools neither itself nor through third parties. ReluxTrans arranges for the User simply an entitlement to carriage over a TSP independent of ReluxTrans.
Therefore, ReluxTrans makes the necessary arrangements with the TSP in its own name, which provides the User with an entitlement to carriage over the TSP ("Third-Party Beneficiary", also called "Contract of Carriage for the Benefit of the User"). Consequentially, Users are entitled to demand travel services and other claims directly from the TSP.
The User uses ReluxTrans only as an intermediate or an arranger and not as a transport service. The compensation claim of ReluxTrans is made up of arrangement fees as well as the advance payment made by ReluxTrans to the TSP.
By submitting a completed booking form via the ReluxTrans Tools or by telephone (“Ride Request” of the User) to ReluxTrans the User makes an offer for the conclusion of an arrangement agreement. The object of this agreement is the arrangement of the travel service to meet the User’s Ride Request.
ReluxTrans next sends the User an email confirming the receipt of the ride details for the travel service which is to be arranged. Through this, ReluxTrans confirms only the receipt of the User’s Ride Request.
The arrangement agreement between ReluxTrans and the User for the requested travel service comes into effect only through a separate statement ("Booking Confirmation") by ReluxTrans per email. The User themselves is then entitled to demand the transportation services from the TSP directly as well as to make further claims directly against the TSP.
It is the User’s responsibility to ensure that all information that they, or someone else on their behalf, have provided to ReluxTrans is complete and accurate. Registration using automated methods is prohibited.
Under Paragraph 4 described details of the User’s Ride Request (collectively, "Travel Arrangements"), the User can only make demands to the TSP, if they are agreed upon in the arrangement agreement with ReluxTrans.
The following conditions apply to the ReluxTrans-arranged entitlement to carriage of the User directly over the TSP:
The User can choose between transfer rides and hourly bookings for their Ride Request. If, according to the express wishes of the User, or guest, the actual Ride Request requires additional effort compared to the original Ride Request, the TSP should carry this out where possible. The extra effort may result in additional costs for the individual arrangement (for more details see Paragraph 5 below).
Changes in Travel Arrangements are subject to the availability of the TSP and can be made by the User, or the guest, even after conclusion of the contract in accordance with Paragraph 5 and the payments described therein.
In the case of transfer services the price quoted is valid for a start and destination address. An additional fee, according to the current price structure (see Paragraph 5 below), accrues per stopover on the direct route.
For hourly bookings, the trip must always end in the municipal area of the pickup location. An hourly booking always starts at the pickup time confirmed upon booking.
The User can choose from different vehicle classes (e.g. “Standard Sedan “,Business Class" ,"Business Van”, or "First Class") for their Ride Request.
The vehicle images shown in the ReluxTrans Tools are only illustrative examples. These are not connected with any right to a particular vehicle model for the booked vehicle category - regional differences are especially possible.
Subject to availability, an upgrade from the vehicle class "Business Class" to a higher vehicle class (such as "Business Van" or "First Class"), at no additional cost to the User, may be possible.
The price given in the Booking Confirmation includes the number of pieces of luggage specified on the booking form. Excess luggage, bulky luggage, or the transportation of animals not stated as an additional comment upon booking could lead to corresponding surcharges; the arrangement fee will also be higher, as stated in the Booking Confirmation (see Paragraph 5 below).
The TSP reserves the right to refuse the carriage of luggage and/or animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transport box.
The need for safety seats for children should be requested by the User as an additional comment by specifying the number and age of children to be transported as well as the required type of seating.
The maximum number of guests and pieces of luggage specified for a particular vehicle is an estimate based on factors such as size and weight of guest and luggage. These are therefore not binding. The TSP can refuse the carriage of guests or luggage if they believe they compromise the space and safety conditions.
The TSP reserves the right to refuse carriage if compelling (for example under applicable laws) requirements under Paragraph 4.3 were not at all, or not correctly, communicated by the User as an additional comment.
If, due to this, carriage is not possible, this has no influence on the payment of ReluxTrans through the arrangement agreement with the User for the transportation booked.
Exceptional situations such as air-traffic controller strikes, extreme weather conditions, etc. can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by Users.
(a) Transfer Services
For transfer services, cancellation is free of charge if there is more than 4 hours left before the agreed pickup time. If there is 4hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by using the cancel feature in our App or Website.
(b) Hourly Bookings
For hourly bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by using the cancel feature in our App or Website.
Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations (see Paragraph 4.5.1 above) therefore apply to the ride originally agreed upon. A compensation claim by ReluxTrans for the originally agreed ride may be made accordingly.
In case of a no-show without cancellation, the User loses their entitlement to carriage over the TSP, however this does not affect the compensation claim of ReluxTrans towards the User.
(a) Transfer Services
A ride is considered a no-show if the User, or guest, has not shown up without cancellation within 30 minutes after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.
For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the User, or passenger, has not shown up without cancellation within 60 minutes after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.
From this rule situations are excluded in which the TSP and the guest have agreed on a later pickup time by phone. Possible surcharges for waiting time have to be remunerated as described under Paragraph 5.3.1. Generally, the passenger is not entitled to change the pickup time.
(b) Hourly Bookings
A ride is considered a no-show if the User, or passenger, has not shown up without cancellation after the expiration of the hours booked after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full.
For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the User, or passenger, has not shown up without cancellation after the expiration of the hours booked after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up, the ride must be paid for in full.
From this rule situations are excluded in which the TSP and the guest have agreed on a later pickup time by phone. An hourly booking always starts at the pickup time confirmed upon booking as described under Paragraph 4.1.2. In consequence possible extensions of the hourly booking have to be remunerated as described under Paragraph 5.2. Generally, the passenger is not entitled to change the pickup time.
The following behavioral standards apply to the User when traveling with the TSP:
During the entirety of the ride, all guests must follow the regulations which apply to the relevant Road Traffic Act, especially the seatbelt regulations. Any instructions given by the TSP must be followed. It is the responsibility of the TSP to ensure a safe ride. It is therefore prohibited for guests to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle. If the User wishes to use any of the devices or facilities in the vehicle, a brief instruction is required from the TSP.
Smoking is prohibited in the guest part of the vehicle. If the User, or guest, ignores this, they are liable to pay not only the cost for the cleaning of the vehicle but also compensate the loss of business due to the downtime of the vehicle.
The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent.
The compensation claim of ReluxTrans is specified in the Booking Confirmation.
Key factors for its amount (including reimbursement of expenses to ReluxTrans for the arranged transportation service) are: the chosen vehicle class, the distance, how far in advance the ride is booked, as well as the pickup time and possibly the location.
Additionally booked special requests, e.g. multilingual chauffeur, individual vehicle labeling, additional stops, bulky luggage, car seats for children, etc. may cause the price to increase.
Even after the conclusion of the arrangement agreement and even after the start of the ride, provided it is possible for the TSP, the User (and the guest) can make changes to the Travel Arrangements.
If a ride is spontaneously lengthened (distance or number of hours) according to the wish of the User, or guest, the actual service (total distance or number of hours) will be newly calculated and priced according to the current price structure. In the case of hourly bookings, each additional 30-minute block is considered for invoicing, i.e. from the first additional minute, a half hour will be rounded up to ensure more reliable planning.
Accordingly, the compensation claim increases for the User, due to ReluxTrans’s expenses for the Contract of Carriage for the Benefit of the User increasing.
If the distance or number of hours are less than originally booked, the price remains unaffected.
For transfer services, no surcharges are applied in the case of airport or train station (excluding long-distance train stations) for a waiting time of up to 60 minutes after the agreed pickup time, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time, and up to 15 minutes from the agreed pickup time in all other cases. Each additional minute of waiting time will be calculated as a flat-rate, including VAT, according to the hourly booking prices of the particular municipal area as well as the vehicle category.
Hourly bookings contain the kilometers (per hour) that are stated on the booking form (or by phone). Any additional kilometers are subject to surcharge, including VAT, and are calculated according to the price per kilometer of the particular municipal area as well as the vehicle category.
The User can pay for their ride by credit card. Incidental credit card charges are carried by ReluxTrans. Any transaction fees when making payments via bank transfer (e.g. due to different currencies or different local accounts) are carried by the User.
For each payment reminder, ReluxTrans may charge an appropriate penalty fine.
For unpaid credit card debts, ReluxTrans charges the User for the incurred expenses (bank, credit card company) and reserves the right to assert an appropriate handling fee per incident.
ReluxTrans provides the User with the respective invoice electronically as a download in their ReluxTrans account. When paying by credit card, payment is due immediately. When paying by bank transfer, the payment date referred to in the invoice must be kept.
Vouchers are only redeemable individually and cannot be combined with other vouchers. Vouchers are not redeemable for cash.
ReluxTrans is liable for damage caused by ReluxTrans or their vicarious agents or subcontractors either intentionally or due to gross negligence. The TSP as well as all chauffeurs employed for the travel service are neither vicarious agents nor subcontractors of ReluxTrans. Rather, ReluxTrans arranges, for the User, a direct entitlement to carriage over a TSP.
In case of damage caused by simple negligence, ReluxTrans is liable only for breach of fundamental contractual obligations and for foreseeable and typical damage. Fundamental contractual obligations are those which, when fulfilled, enable the proper execution of the contract and upon which the User can rely.
Limitation of liability does not apply in the context of an express guarantee of condition and quality, in case of intentional harm to life, body, or health, as well as claims under the Product Liability Act.
ReluxTrans is not liable for the accuracy, reliability, completeness, or timeliness of the free content and programs which are distributed under the name of ReluxTrans Tools, nor for any damage arising therefrom, except to the extent that such damages are caused intentionally or by gross negligence by ReluxTrans. This applies to all kinds of damage, especially damage caused by errors, delays or interruptions in the transmission, or problems with technical equipment and service, incorrect content, omissions, loss or deletion of data, viruses or in any other way due to the use of this online offer. Furthermore, ReluxTrans is not liable for the availability and efficiency of the features offered.
ReluxTrans accepts no responsibility for the content, accuracy, legality and functionality of third-party websites which are referred to through links. Accessing these pages through hyperlinks is done at the risk of the User.
ReluxTrans accepts no responsibility for ensuring that the information provided is accurate and complete nor that it reaches the User or chauffeur in time. This does not apply to content in the Booking Confirmation.
ReluxTrans is not liable for disruptions to the quality of access to the ReluxTrans Tools due to excess force or due to events which ReluxTrans is not responsible for, in particular the failure of communication networks and/or gateways. ReluxTrans makes no guarantee that the website will function uninterrupted or error free, nor that any errors will be corrected.
The User releases ReluxTrans of all claims and expenses, including appropriate attorneys fees, levied against ReluxTrans by a third party for any use of the ReluxTrans Tools by the User which violates the contract or is a breach of these Terms.
ReluxTrans reserves the right to at any time make changes to the ReluxTrans Tools in a way that is appropriate to the User, so as to further develop and improve their quality. In addition, ReluxTrans reserves the right to, with good cause, temporarily or permanently discontinue its offer through the ReluxTrans Tools, even without the User being informed personally of this.
The content contained within the ReluxTrans Tools enjoys copyright protection.
ReluxTrans grants the User the conditional and revocable right to use the ReluxTrans Tools as intended through complying with these Terms. Any use beyond this (changes, copies, re-releases, transfers, distribution, or other improper purposes) is prohibited.